Employment

Job Title:

Contract Analyst

Reports To:

Sales Team

Position Summary:

The Contract Analyst supports the Trident Sales Team in the selling to and servicing of Trident customers.  This position provides assistance in the expansion and maintenance of existing customers including assisting the Sales Team with daily account management tasks and assisting with customer inquiries to both IT manufacturers and distributors. 

Tasks:

• Collaborate with sales teams to understand customer requirements, to promote the sale of Trident products and services, and to provide sales support.
• Develop a strong understanding of Trident Contract Management competencies and solutions.
• Confer with customers and sales team to assess needs and to determine requirements by observing, receiving, and otherwise obtaining information from all relevant sources.
• Plan and modify Trident products and services to meet customer needs
• Prepare and deliver customer quotes and secure new and renewal orders.
• Develop, present, or respond to proposals for specific customer requirements, including request for proposal responses and industry-specific solutions.
• Diagnose problems with customer support contracts and licensing.
• Recommend improved solutions or alternative support contract options, documenting how such changes will lower costs, increase service or production, or match business needs.
• Prepare presentations that explain Trident services to customers and prospective customers.
• Provide non-technical and modest technical support and services to clients across a wide range of software manufacturers.
• Support marketing and business development initiatives.

Technology used in this position:

• Database user interface and query software
• Electronic mail software - Microsoft Outlook
• Customer Relationship Management software - Salesforce.com
• Office suite software - Microsoft Office, must be proficient in Microsoft Excel
• Presentation software - Microsoft PowerPoint

Knowledge required for this position:

• Customer Service - Knowledge of principles and processes for providing superior customer service. This includes customer needs assessments, meeting quality standards for services, and evaluation of customer satisfaction.
• Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products and services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
• Engineering and Technology - Knowledge of the practical application of engineering science and technology including applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
• Information Technology - Knowledge of networking, security, storage, and other enterprise software and hardware solutions.  Knowledge of the Information Technology industry including fulfillment channels, and how to obtain customer information and quotes from distributors and manufacturers.  Knowledge of ITIL and IT asset management best practices.

Skills and Abilities desired for this position:

• Active Listening - The ability to give full attention to others people, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Operations Analysis - The ability to analyze needs and product requirements to create a plan/proposal/recommendation.
• Critical Thinking — The ability to use logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Judgment and Decision Making - The ability to consider the relative costs and benefits of potential actions to choose the most appropriate one.
• Monitoring - The ability to monitoring/assess performance of yourself, other individuals, or organizations to make improvements or take corrective action.
• Problem Solving - The ability to analyze information and evaluate results to choose the best solution and solve problems by applying general rules of inductive and deductive reasoning.
• Problem Sensitivity - The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
• Communication Skills - The ability to communicate with people outside and inside the organization in a fashion determined as appropriate by the organization.  This information can be exchanged in person, in writing, or by telephone or e-mail.
• Establishing and Maintaining Interpersonal Relationships - The ability to develop constructive and cooperative working relationships with others, and maintain them over time.
• Updating and Using Relevant Knowledge - The ability to keep up-to-date technically and apply new knowledge to your job.
• Getting past "No"
• Email – proper organization and tone, quality up to the customer service standards for large customers in the Midwest.
• Excellent written and oral communication skills with the ability to address customer, staff, vendor, and distributor requests in a timely manner
• Ability to learn and understand vendor products, programs, deal registrations, pricing and order requirements

Required Education and Experience;

• A minimum of four years of Information Technology work-related skill, knowledge, or experience
• A high school education or equivalent required

To further explore any of the opportunities listed please send your resume, cover letter, and salary history to .