Value

Our Approach

We always take the time to understand your objectives - not only with every technology partner, but with each contract renewal. Our extensive industry experience and contacts allow us to quickly identify any issues specific to your manufacturers, which in turn ensures accurate quotes for your review and processing orders correctly.

Benefits

• Improve productivity
  • Provide your staff with the process and tools to more effectively complete the contract renewal process
  • Redirect the time saved to your core business activities
• Reduce cost
  • Identify contractual errors "up-stream" to prevent unnecessary expenditures
  • "An ounce of prevention is worth a pound of cure" - prevent contract errors from occurring and you will significantly reduce the costs associated with contract clean-up work
• Improve the quality of service and support
  • Proactive management of the contract renewal process will ensure the service and support levels are properly aligned with your business needs and ensure your contracts are active and service and support is available when you need it
• Assist with compliance projects
  • Better information will greatly reduce the amount of time required to resolve most compliance concerns
  • A documented process of service and support delivery is a compliance requirement for most organizations
• Streamline processes
  • A defined process that outlines roles and responsibilities for your staff will create a more fluid workflow
  • Understanding the "why's" of the process will generate more insightful responses from your staff
• Improve partner relationships
  • Clear communication with key technology partners is a critical component to a well-run IT environment
  • Bridging the language gap that exists between technology partners and customers creates a common set service and support expectations
• Improve internal communication
  • Speaking a common language of process will enable employees to work together more efficiently
  • A well defined process will reduce internal conflict and set expectations for all to see
• Ensure reliable information in a consistent format
  • Trusted data will empower individuals to make better business decisions
  • A proven process will capture a defined set of data to produce consistent and auditable results

Background on Trident

Why Trident?

The information used for maintenance transactions in the IT supply chain is highly fragmented and incapable of producing the metrics needed to increase efficiencies and improve performance. With this complexity, the challenge of maintaining and tracking contracts is difficult as end-users often have contracts with multiple manufacturers, varied expiration dates, and no alignment of actual assets with the contract information.

At Trident, we become an extension of our clients' current capabilities and deliver services that save time, direct cost savings, reduce risk, implement best practices benefits, and help them gain proactive control over their IT assets and contracts. Our proactive methodology takes the complexity and confusion out of warranty and maintenance contract management. Best of all, our manufacturer-independent business model allows our clients to organize, maintain, and manage client warranty and maintenance contract information in a unified fashion across all vendors.

"After many years in the IT Industry, I realized that the vendor/customer model for accurate IT contract management was broken. I knew there was a better way of approaching the multitude of issues such as invoice errors, proper notification, and visibility of contract positions." Todd Steiner, President

Proven Process, Proven Results

• Single point of contact for all support contracts
• Centralized database for tracking assets and contracts executing service calls
• Consistent, advanced notifications for upcoming renewals
• Consistent, process-driven, and manufacturer-independent consulting services

How We Do It

People: We recruit professionals from all facets of the IT industry including hardware and software manufacturers, VARs, and IT departments just like yours. We understand the objectives of both you and your vendors, and in turn help to provide the best possible solutions and strengthen those relationships.

Process: Best practices are only effective if they're implemented. We work with you to identify and implement the best practices to ensure both immediate and long-term results. We'll find the least disruptive improvements to help you identify the greatest possible returns.

Tools: We designed Neptune to provide the information most commonly missing from asset management databases. While controlling the quality of data entered into Neptune, we provide a standardized tool to most effectively share information with all of your technology partners.